Today, we had the privilege of sitting down with Mr. Vishal Kumar, Director of Sales and Marketing at The Indian Hotels Company Limited( IHCL), for an in-depth conversation. The podcast was special because he shares a special bond with us, and the more we spoke, the more we were mesmerized by his profit insights and the genuine warmth that he exudes. He talked about various corners of the hospitality industry, his life, and the experiences that he has gone through. He shares his journey from being the sales head at Sayaji to exploring how marketing and sales work in hospitality.
Our host, Mr. Prashant Mishra, shared that, " When I started my journey as a hospitality professional, he was the one who guided me throughout my journey, and it was my first encounter with learning what contracts are and how sales and marketing work in the hospitality industry.
His Hospitality Journey
We went into different corners of his life, and his experience goes too deeply into his personal stories and his inspiration behind becoming a sales and marketing professional. Mr. Vishal Kumar was a refreshing candidate for his journey in the hospitality industry. He discussed the challenges he faced, the moments of breakdown, and the steps of confidence that he had taken.
One of the highlights that he shared in the podcast was the experience of opening the first transit hotel inside the airport. He spoke about how sales in the hospitality sector work and why it is important to have well-integrated systems in hotels to manage sales.
How do Sales and Marketing Work in Hospitality?
The key takeaway is that successful sales aren't a simple exchange; they're more like a dance. It involves getting to know people, building trust, and truly understanding what they need. If you're thinking of a career in sales or marketing, Vishal's journey is pretty inspiring. His message is clear: real success in sales comes from connecting with folks on a personal level, creating lasting relationships, and making a positive impact in the hospitality sales scene. So, if you're passionate about people and love a good story, this episode is worth checking out for some valuable lessons in the art of sales.
How Does a City Hotel Work?
The conversation took an enlightening turn as Mr. Vishal Kumar shared a pivotal moment in his career—the encounter with his first city hotel, The Grand Hotel. He walked us through his journey, starting with a travel agency, and detailed how his experience with The Grand Hotel marked a transformative chapter. This experience became a stepping stone, propelling him into the world of 5-star hotels. Vishal's narrative highlights the profound impact a single opportunity can have on one's professional trajectory, showcasing the power of seizing moments and leveraging them to shape a successful career in the dynamic hospitality industry.
Concluding Thoughts
Our bond is not limited to the podcast, as we have shared a journey together, and it was such a beautiful experience for me as I shared some of my personal experience with him and reciprocated with anecdotes of how important it is to have a great boss and a leader who enriched his team by understanding the importance of relationships and interactions.
As we concluded our conversation, I was left with a profound sense of inspiration for Vishal Kumar. His journey, his thinking, and his determination and moment of introspection have provided a fresh and determinant perspective on Retvens services and the Connecting the Dots podcast.
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