In this engaging hospitality podcast, we journeyed from Indore to Mumbai, landing at the Lemon Tree Premier hotel to meet an industry expert, Mr. Kunal Kulkarni, with 15 years of sales experience. Kunal shared insights into his inspiring journey, starting with a chance encounter at Taj Lands End during a school career fair. The glamour and charm of the hotel industry captivated him, leading to an internship at Taj, which became a turning point. He discussed the challenges and perceptions around sales in the hotel industry, highlighting the importance of persistence, patience, and gratitude for a successful career in sales.
Looking forward, Kunal Kulkarni emphasized the need for the industry to be open to hiring from diverse backgrounds, welcoming Gen Z with their unique perspectives. He discussed the evolving role of technology in hospitality, foreseeing optimization through AI while emphasizing the irreplaceable human touch in hospitality. His journey from Taj to Lemon Tree Premier showcased the dynamic and rewarding nature of a sales career in the ever-changing hospitality landscape.
The Evolution of Technology in Hospitality Industry
Highlighting the significance of following processes, he emphasized the importance of proactiveness and self-motivation, crucial traits for success in any department. He provided valuable insights into the evolving landscape of hospitality, foreseeing changes in sales roles due to technology while emphasizing the timeless importance of building and maintaining relationships.
Reflecting on the dynamic nature of the industry, he described hospitality as a people-centric field that offers diverse experiences. He encouraged aspiring professionals to be determined and open to learning, emphasizing that the industry teaches essential life skills such as patience, humbleness, and adaptability. His journey from overcoming challenges to becoming a key player in the industry serves as an inspiring narrative for those considering a career in hospitality.
He encouraged aspiring hospitality professionals to consider hospitality as an industry, not limiting themselves to hotels, and stressed the value of building relationships and seeking guidance from industry peers.
Concluding Thoughts
In his personal reflection on his life in the hotel industry, he described it as a mixed bag, acknowledging sacrifices made for career growth. He highlighted the emotional aspects of working in hospitality, emphasizing the industry's people-centric nature. Mr. Kunal expressed the need for better connectivity and collaboration among hoteliers, challenging the competitive mindset prevalent in the industry. He shared his personal growth, increased patience, and rational thinking as key takeaways from his journey. The conversation concluded with a call for more mentorship and connection within the hospitality community to foster growth and success in the industry.
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